Unit Clerk

2 days ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time
About the Role

The Unit Clerk is a vital member of the patient care team at Pennsylvania Medicine, delivering quality care through collaboration and communication with team members. This role emphasizes the integration of clerical activities, health information record processing, hospitality, and receptionist activities, incorporating organizational competencies of superior quality care and assuming responsibility and accountability for their role performance outcomes.

Responsibilities
  • Provides receptionist support, including answering telephones, greeting visitors, and responding to patient call lights, ensuring that requests are either met or handed off to the appropriate nursing staff.
  • Ensures that health information records are properly obtained, duplicated, assembled, maintained, and disassembled, inputting information into various computer systems.
  • Uses discretion and protects the confidentiality of patients.
  • Facilitates the patient admission, transfer, and discharge process.
  • Communicates STAT and NOW orders to RNs or other pertinent staff within established guidelines.
  • Communicates with ancillary and support services to ensure adequacy of office-related equipment and forms, including all computer-related equipment and supplies.
  • Uses patient progression software to communicate with patient support services to coordinate in-house escort, special dietary orders, menu delivery, etc., and notifies nursing staff of new room assignments.
  • Attends to patient and family needs by coordinating visits for local clergy and interpreter services through Patient and Guest Services.
  • Promptly notifies the nurse in charge if unable to complete a task or assignment as directed.
  • Attends educational sessions at the request of the Nurse Manager.
  • Maintains a neat and organized work station.
  • Responsible for maintaining the pneumatic tube system.
Telephone Etiquette

Answering phone calls - introduce self, identify department address, time of day, ask 'How may I help you?' Telephone transfer - explain the reason for the transfer, ask permission, provide information before transferring, make sure someone is on the line before disconnecting.

Taking a message - give urgent message to the appropriate person, inform the caller of the availability of the person they want to talk with before asking for their name. Placing on hold - Ending a phone call.

Uses effective interpersonal skills in all interactions, making eye contact and promptly greeting all visitors, physicians, and patients who approach the nursing station or arrive on the unit.

Requirements

H.S. Diploma/GED (Required)

Post-high school education, which includes computer courses and medical terminology, preferred.



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