Service Technician Scheduler

1 week ago

Shelton, Connecticut, United States Budderfly Full time
Job Overview

Join Us in Making a Difference...

Budderfly is a rapidly expanding, private equity-supported energy management outsourcing firm dedicated to minimizing global carbon emissions for small to medium-sized businesses. We serve as the leading sustainability partner for enterprises with consistent operational footprints, including restaurant chains, assisted living facilities, retail franchises, and more. With no upfront costs, Budderfly implements, monitors, and manages a blend of patented technologies, equipment enhancements, and proprietary energy software to provide comprehensive energy-saving solutions for our clients.

Recognized as #2 in energy companies and #10 overall on the 2021 Inc. 5000 list of America's Fastest-Growing Private Companies.

Our dynamic and committed team collaborates to create a positive environmental impact while ensuring an exceptional customer experience. We are experiencing rapid growth and are seeking talented individuals who are enthusiastic about contributing to a better world.

We have an opening for a driven individual to take on the role of Technician Dispatcher Scheduler. The successful candidate will play a crucial role in supporting the Technical Services team. A strong background in technician scheduling is essential for managing both service and installation support for Budderfly.

Importance of This Role:
Budderfly deploys a range of advanced technologies to enhance energy efficiency at our clients' locations. Ensuring these technologies function effectively is critical to our success. This position is vital within the impactful team responsible for maintaining the highest operational efficiency of these technologies while ensuring customer satisfaction. The individual will oversee all dispatching and scheduling activities for the Technical Services team, leveraging their scheduling expertise to manage service and installation support.

Key Responsibilities:

  • Utilize dispatching software and GPS tracking to schedule and inform service technicians of work order assignments.
  • Receive check-in calls from service technicians and relay information about their next assignments.
  • Provide support to internal technicians.
  • Maintain customer repair records in the computer database to ensure a detailed history of work performed at client sites.
  • Manage the dispatching board to optimize technician capacity.
  • Oversee the on-call schedule and communicate assigned weeks to technicians.
  • Inform the answering service of the schedule and emergency contact numbers.
  • Understand the service work order module and service contracts.
  • Engage actively in all aspects of dispatch operations.
  • Complete various reporting tasks as required.

Qualifications:

  • A minimum of 2 years of proven experience in a similar technician dispatching role.
  • Associate's degree or Bachelor's degree preferred.
  • Ability to foster positive relationships with technicians and clients.
  • A commitment to continuous learning, both technically and professionally.
  • Strong verbal and written communication skills.
  • Collaborative work ethic across organizational teams.

Compensation: $22—$26 USD

Compensation is determined by factors such as experience level, skill set, qualifications, and location.

What We Provide:

  • Opportunities for career advancement in a supportive, fast-growing company environment.
  • Competitive salary.
  • Comprehensive benefits package, including medical, dental, vision, 401K, life insurance, and disability insurance.
  • A chance to work as part of a team that values collaboration and strives for positive change.

Budderfly is dedicated to providing equal employment opportunities to all applicants and employees, regardless of race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and actively seeks to promote the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request reasonable accommodations if you are unable or limited in your ability to use or access the Company's career web page due to your disability.

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