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Service Operations Coordinator/Cashier

2 months ago

Shelton, Connecticut, United States Daddario Auto Group Full time
Position Overview
We are in search of a dedicated and enthusiastic Full-Time Service Operations Coordinator/Cashier for D'Addario Auto Group. As a family-owned business with over five decades of experience, we pride ourselves on delivering exceptional service in the automotive industry.

Work Schedule
Monday to Friday from 7:45 AM to 4:45 PM, with alternating Saturdays from 8:00 AM to 4:00 PM. (Includes one half-day during the week when working Saturdays)

Compensation
Hourly wage ranging from $17.00 to $21.00, commensurate with experience.

Key Skills and Attributes
  • A genuine enjoyment of working with people and a strong commitment to teamwork.
  • A friendly and positive demeanor, capable of thriving in a fast-paced environment.
  • A strong ambition for personal growth and a passion for professional development.
  • Excellent attention to detail and a commitment to following up with customers and the Service Department.
  • Flexibility and willingness to assist fellow team members in the Service Department.
Primary Responsibilities
  • Assist in the cashier office as required, typically covering at least two hours daily and full days on Saturdays.
    • Manage incoming phone calls.
    • Process payments for Service and Parts customers.
    • Handle cash receipts.
    • Perform additional clerical tasks as directed.
  • Collaborate with Service Advisors and Service Technicians within our Service Department.
  • Respond to customer inquiries via phone:
    • Provide helpful recommendations.
    • Schedule service appointments.
    • Document detailed notes and work to resolve customer issues.
    • Follow up with Advisors regarding customer concerns and new appointments.
    • Confirm appointments with customers through follow-up calls.
  • Track rental vehicles and maintain communication with the Service Manager.
  • Close internal or warranty repair orders as necessary.
  • Support the Service Cashier office for two hours daily (and on rotating Saturdays):
    • Prepare coffee for the Service Lounge at 8:00 AM.
    • Process payments and finalize repair orders and parts tickets.
  • Take on additional responsibilities to assist Service Advisors:
    • Document repair orders, engage with customers, and promote our brand.
  • Manage clerical duties for the Service Department.
Benefits Offered
  • Competitive hourly pay.
  • Medical benefits with dental and vision options.
  • 401K savings plan.
  • Basic life insurance coverage.
  • Opportunities for career advancement.
  • Support for work-life balance.
  • Work in a modern, state-of-the-art service center equipped with the latest technology.
  • Be part of a family-owned dealership where your contributions are recognized and valued.
  • Receive ongoing training and coaching for continuous improvement.
Basic Qualifications
  • High School Diploma or equivalent.
  • Valid driver's license with a clean driving record.
  • Background check and drug screening required prior to employment.
  • 1-2 years of experience in a customer service-oriented role is essential.
  • Prior experience in a dealership setting is advantageous but not mandatory.