Fitness Center Representative

19 hours ago


Hadley, Massachusetts, United States Planet Fitness Full time
Job Summary

The Member Services Representative will play a vital role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This position involves opening the gym at 4:15 a.m. Monday through Friday, ensuring a seamless and welcoming environment for all.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers, exceeding member expectations.
  • Strong listener with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Compensation: $13.50 per hour

Planet Fitness is a dynamic and growing company that values its employees and strives to create a Judgement Free Zone for all members. As a Member Services Representative, you will be part of a team that is dedicated to enhancing people's lives with an affordable, high-quality fitness experience.



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