Fitness Ambassador
4 weeks ago
The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role involves creating a positive and welcoming atmosphere at the gym, ensuring that every interaction is a memorable one.
Key Responsibilities- Greet and Engage: Welcome members, prospective members, and guests with a smile, providing personalized attention and ensuring a seamless experience.
- Front Desk Operations: Manage all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Account Management: Assist with updating member accounts, responding to questions and concerns, and escalating issues to management as needed.
- Club Maintenance: Contribute to maintaining a clean and organized club environment, ensuring a safe and healthy space for members.
- Customer Service Background: Previous experience in customer-facing roles, with a passion for delivering exceptional service.
- Basic Computer Skills: Proficiency in using computer systems and software, with the ability to learn new technology quickly.
- Physical Demands: Ability to stand and walk for extended periods, with occasional lifting of up to 50 pounds.
At Planet Fitness, we're dedicated to enhancing people's lives through an affordable, high-quality fitness experience. Our Judgement Free Zone philosophy creates a welcoming environment where members feel inspired and motivated to reach their fitness goals. If you're passionate about delivering exceptional customer experiences and contributing to a dynamic team, we'd love to hear from you
