Fitness Center Representative

2 days ago


Hadley, Massachusetts, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role involves creating a positive and welcoming atmosphere at the gym, ensuring that every interaction is memorable and exceeds expectations.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to members, prospective members, and guests, responding to their inquiries and resolving issues in a timely and professional manner.
  • Front Desk Operations: Manage front desk activities, including answering phones, checking members into the system, processing new member sign-ups, and conducting tours.
  • Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the cleanliness and organization of the club, ensuring a safe and healthy environment for members.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or health-related setting.
  • Basic Computer Proficiency: Familiarity with computer systems and software, including membership management systems.
  • Passion for Fitness: A genuine interest in fitness and health, with a desire to help others achieve their wellness goals.
  • Positive Attitude: A friendly, approachable demeanor, with excellent communication and interpersonal skills.
  • Punctuality and Reliability: A strong commitment to being on time and reliable, with a focus on meeting deadlines and delivering results.
About Planet Fitness

At Planet Fitness, we're dedicated to creating a Judgement Free Zone where everyone feels welcome and supported. As a Member Services Representative, you'll be part of a dynamic team that's passionate about helping people achieve their fitness goals. If you're looking for a role that's challenging, rewarding, and fun, we encourage you to apply.



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