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Warranty Claims Processor

2 months ago

Dallas, Texas, United States WarrCloud Full time
Job Description

We are a leading technology company at the forefront of innovation, specializing in warranty processing for automotive dealerships and OEMs. Our cutting-edge proprietary software enables efficient processing of warranty claims, delivering unparalleled warranty claim results.

**About WarrCloud**

We are a dynamic and forward-thinking company that is revolutionizing the warranty claims processing industry. Our team is comprised of talented individuals who are passionate about delivering exceptional results and providing outstanding customer service.

**Key Responsibilities**

  • Review and analyze submitted warranty claims to identify potential revenue opportunities for customers.
  • Determine additional information required from customers and review additional information provided to ensure maximum payment on claims.
  • Utilize proprietary software to review, validate, and process warranty claims accurately and efficiently.
  • Conduct thorough analyses of warranty claims, including reviewing labor operations, warranty terms, customer details, and paying technicians accordingly.
  • Communicate with customers and stakeholders to gather necessary information and resolve warranty claim issues.
  • Document all warranty claim activities, ensuring compliance with company and OEM policies and procedures.
  • Ensure accuracy and make corrections to warranty claims.
  • Maintain customer's warranty receivables schedule and communicate adjustments with relevant parties.
  • Collaborate with cross-functional teams to address warranty claim trends and drive process improvements.
  • Provide timely and professional responses to customer inquiries regarding warranty claims status, eligibility, and resolution.
  • Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations to provide accurate information and support to customers and internal teams.
  • Maintain training and certification(s).
  • Assist in the development and implementation of training materials and documentation for warranty claim processing procedures.
  • Contribute to the overall success of the warranty administration team by participating in team meetings, sharing best practices, and supporting colleagues as needed.

**Commission Opportunities**

We offer commission payments to employees for introducing new automotive dealership or dealership group accounts and for introducing new Warranty Administrators who become and remain employees of WarrCloud for at least 90 days.

**Requirements**

  • Minimum of 3 years of automotive warranty administration experience, preferably with high-volume dealerships or with a warranty processing company.
  • Excellent attention to detail and analytical skills, with the ability to review and interpret complex warranty terms and conditions.
  • Strong technical aptitude and proficiency in Google Workspace, Jira, and proprietary software, with the ability to learn new technology quickly.
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Self-motivated and proactive, with the ability to work independently and collaborate effectively in a remote team environment.
  • Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.
  • Reliable, high-speed home internet.

**Benefits**

  • As a valued employee, you will be able to enroll in benefits immediately upon hire, with benefits taking effect the first day of the month following your start date.
  • You will receive 10 days of Paid Time Off per year and 10 major holidays per year.
  • You will also receive a monthly stipend of $100 to offset the expenses for your home workspace, including high-speed internet, use of personal phone, and ink and paper replenishments.