Fraud Services Representative

4 weeks ago

Dallas, Texas, United States Advancial Full time
Fraud Services Representative Job Description

At Advancial, we are seeking a highly skilled Fraud Services Representative to join our team. As a key member of our fraud prevention department, you will be responsible for processing card fraud disputes, monitoring multiple systems for fraud detection and prevention, and assisting front-line staff in resolving member issues related to activity within the Fraud Services Department scope.

Key Responsibilities:

  • Process member disputes of unauthorized debit and credit card transactions in accordance with Regulation Z and Regulation E.
  • Submit disputes in a timely manner to Visa and communicate changes in status to members, providing or revoking provisional credit as needed.
  • Identify and report cases of friendly fraud related to claims of unauthorized card transactions.
  • Identify unauthorized card fraud trends to assist with changes in rule settings related to the Falcon scoring model.
  • Assist with the development of internal systems and processes for continued improvement and efficiency.
  • Interact with Advancial employees and members to address concerns, troubleshoot issues, and process and communicate the status of claims.
  • Work with Advancial's processor on card claims and ensure Advancial losses are minimized by meeting deadlines and understanding Visa's chargeback rules.
  • Manage daily emails, alerts, and phone calls that come in through the department email boxes and phone line.
  • Monitor the fraud Red Flags queue to ensure new accounts fraud is minimized and applications for membership and loans are reviewed for identity theft or other fraudulent activity.
  • Work with various proprietary and third-party systems to detect, track, and prevent fraud.
  • Assist with maintaining up-to-date department procedures, including sharing information and coordinating with the Fraud Services Manager to share procedures internally and/or with other departments.
  • Provide training to new hires and participate in sharing Fraud Services department duties in Ambassador sessions.
  • Maintain a positive and caring atmosphere for members and employees consistent with the Credit Union's mission and philosophy.
  • Responsible for maintaining a working knowledge of computer equipment and software required, including Microsoft Word, Excel, Outlook, etc.
  • Cross-train on other areas of the department and complete other duties as assigned.

Requirements:

  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one year of financial services or other related experience and/or training; or an equivalent combination of education and experience.

About Advancial:

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient, and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

We invite you to learn more about this position and what Advancial has to offer by completing our online application.

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