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Community Warranty Coordinator

1 month ago

Dallas, Texas, United States Green Brick Partners Inc Full time

Job Summary:

The Community Warranty Manager will support and act as a liaison between the Centre Living Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast-paced, ever-changing environment.

Key Responsibilities:

  • Perform minor repairs such as tightening doorknobs or adjusting sprinklers.
  • Conduct in-person homeowner assessments and inspections of warranty claims.
  • Coordinate and schedule all repairs with contractors and homeowners.
  • Communicate scheduled appointment times with homeowners, vendors, and trades.
  • Follow up, inspect, and ensure completion of all repairs are completed.
  • Manage trades to completion of service requests to homeowners' satisfaction; determine trade accountability for back-charge purposes.
  • Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable.
  • Manage a budget, request EPOs, sign invoices weekly for vendor payment.
  • Handle multiple tasks, as well as projects within designated timeframes.
  • Possess the ability to say 'no' and overcome objections in a professional manner.
  • Follow applicable protocols and processes necessary for workflow.
  • File and manage closed tickets for bonus and accounting purposes.
  • Establish and maintain positive customer relationships, internally and externally.
  • Conduct a quality assurance check on a completed home.

Qualifications:

  • Bachelor's degree in Construction, Business, or other related field OR a two-year technical degree from a construction program OR have a minimum of 2 years of experience with a homebuilder is preferred.
  • Highly customer-service oriented.
  • Computer or tablet literate.
  • Knowledge of MS Office or BuildPro is preferred.

Experience:

  • Previous experience in the home building industry is preferred.
  • Previous experience in a customer service environment & preferable some home repair experience is helpful.

Competencies:

  • This individual needs to be reliable, energetic, and someone that the homeowners and service team can trust to see that calls are completed both timely and correct.
  • This individual must be able to multi-task and possess effective communication skills.

Physical Requirements:

  • Must have a vehicle capable of carrying supplies, valid drivers' license, and be willing to drive among designated communities in daytime and nighttime.
  • Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance, and stoop, crouch, or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
  • Ability to lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

Location:

Construction Field Position; Centre Living Homes