Automotive Warranty Specialist
2 weeks ago
Norm Reeves Toyota in Dallas, TX is a reputable automotive dealership committed to providing exceptional customer service and high-quality vehicles. As part of our dedicated team, the Warranty Administrator plays a crucial role in managing warranty claims and ensuring customer satisfaction.
Key Responsibilities:- Manage and process warranty claims for automotive services and repairs, ensuring compliance with manufacturer and dealership warranty guidelines.
- Maintain detailed and organized records of warranty claims, including supporting documentation and communication.
- Collaborate with service advisors, technicians, and parts departments to gather necessary information for warranty claims.
- Communicate effectively with manufacturers and warranty administrators to facilitate timely resolution of claims.
- Address customer inquiries related to warranty claims with professionalism and a commitment to customer satisfaction.
- Conduct regular reviews of warranty claim submissions to identify and address errors or discrepancies.
- Implement continuous improvement measures to enhance the efficiency of the warranty process.
- High school diploma or equivalent; additional education in automotive technology or related field is a plus.
- Previous experience as a Warranty Administrator or in a similar role within an automotive dealership is preferred.
- Familiarity with warranty procedures and guidelines of major automotive manufacturers.
- Strong attention to detail and accuracy in record-keeping.
- Excellent communication and interpersonal skills.
- Proficient in using computer software for data entry and record management.
- Customer-focused with a commitment to providing excellent service.
- Strong organizational and multitasking abilities.
- Team player with the ability to collaborate effectively with various departments.
- Adaptability in a fast-paced automotive dealership environment.
- Ethical and professional conduct.
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Automotive Warranty Specialist
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Dallas, Texas, United States Norm Reeves Auto Group Full timeWarranty AdministratorNorm Reeves Toyota in Dallas, TX is a reputable automotive dealership committed to providing exceptional customer service and high-quality vehicles. As part of our dedicated team, the Warranty Administrator plays a crucial role in managing warranty claims and ensuring customer satisfaction.Key Responsibilities:Process warranty claims...
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