Operations Supervisor

1 day ago


Tampa, Florida, United States Sollis Health Full time
About the Role

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Sollis Health. As a key member of our Operations Management team, you will play a critical role in ensuring the smooth day-to-day operations of our concierge emergency centers.

Key Responsibilities
  • Supervise the performance of clinic staff, including Front Desk Coordinators, Radiology Techs, Lab Specialists, and other support staff, providing performance reviews and corrective action plans as needed.
  • Oversee workflows for the front desk, lab, radiology, and general patient flow throughout the clinic.
  • Act as the primary point of contact for patient or employee concerns, escalating to the extended Operations leadership team as needed.
  • Assist in maintaining inventory of supplies for the site, partnering with Procurement and Nursing leadership to ensure all items are stocked.
  • Create staff schedules for clinical and operations, complete bi-weekly payroll, and daily reconciliations of timecards for employees at your site.
  • Facilitate a culture of high-quality patient experience through exceptional and responsive encounters with Sollis members.
  • Partner cross-departmentally with peers and leaders to increase efficiency and provide high-quality services.
  • Train new and existing staff on updated and new company policies.
  • Assess and manage vendor relationships and negotiate cost-effective contracts.
  • Lead team meetings and in-service training.
  • Assume front desk responsibilities as needed.
Requirements
  • Bachelor's degree required.
  • 2-3 years of relevant experience in a professional environment, preferably within healthcare, startup, or related company.
  • 1+ year of previous leadership experience.
  • Highly proficient in G-Suite, Slack, Salesforce, Word, and Excel.
  • Excellent written and verbal communication skills.
Skills
  • Exceptional organizational, project management, and process improvement skills.
  • Lean Six Sigma training highly desirable.
  • Excellent attention to detail and a conscientious personality type.
  • Excellent communication skills and the ability to work cross-functionally among departments and teams.
  • Strong technical and systems skills.
  • Strong interpersonal skills and high emotional EQ.
What We Offer
  • Competitive salary aligned with your experience.
  • Excellent benefits, including healthcare, dental, vision.
  • 401K with matching 3%.
  • Flexible PTO + 12 observed holidays.
  • Free Sollis Health membership for you and your family.
  • Employee stock options.
  • Annual continuing education allocations.
  • Dedicated, motivated team and chance to be part of a highly ambitious medical startup.
  • Modern, elegant, and high-end work environment.

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