Customer Experience Representative
1 week ago
**About the Role:**
The Customer Experience Representative will be responsible for delivering exceptional service to UFC Gym members, ensuring a positive and engaging experience throughout their membership journey.
Key Responsibilities:
- Member Support: Provide timely and effective support to members via phone, email, and in-person, addressing their inquiries and concerns in a professional and courteous manner.
- Account Management: Manage member accounts, including processing payments, updating contact information, and resolving any issues that may arise.
- Communication: Communicate with members promptly and clearly, ensuring they are informed of any changes or updates to their account.
- Team Collaboration: Work closely with the UFC Gym team to ensure seamless communication and a unified approach to member support.
- Problem-Solving: Utilize strong problem-solving skills to resolve complex member issues, escalating concerns to senior team members as needed.
Requirements:
- Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Experience: 1-4 years of customer-facing experience in a membership-based organization or similar environment.
- Skills: Proficient in Microsoft Office Suite, excellent communication and interpersonal skills, and ability to work in a fast-paced environment.
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