ServiceNow Business Analyst

2 weeks ago


Arlington, Virginia, United States Systems Plus, Inc. Full time
Job Summary

We are seeking a highly skilled ServiceNow Business Analyst to join our team at Systems Plus, Inc. The ideal candidate will have a strong background in IT service management, business process improvement, and ServiceNow implementation.

Key Responsibilities
  • Develop and implement business process improvements using ServiceNow.
  • Collaborate with stakeholders to gather requirements and develop functional business requirements.
  • Participate in the development of functional business and system requirements, functional designs, process flows, and test plans.
  • Analyze and document business processes and systems.
  • Facilitate requirements gathering and prepare client-facing and internal deliverables.
  • Interface with the application development team to validate test results for new applications.
Requirements
  • BS/BA degree in Computer Science, MIS, or related IT discipline.
  • A minimum of four years of related experience in IT service management, business process improvement, and ServiceNow implementation.
  • ServiceNow Certified Systems Administrator (CSA) or similar certification.
  • Agile SAFe, Scrum Master, or ITIL v3 certification.
  • Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.
Clearance

Secret Clearance



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