Program Analyst
4 days ago
We are seeking a highly skilled Program Analyst to join our dynamic team at LAUNCHTECH in supporting a critical federal program utilizing ServiceNow's Enterprise Service Management (ESM) platform. The ideal candidate will bring experience in administrative and support functions vital to project management, including scheduling, resource allocation, and tracking project progress.
Key Responsibilities:
- Provide comprehensive administrative support, including the scheduling of tasks, allocation of resources, and monitoring of project progress to ensure timely completion.
- Excel in facilitating clear and effective communication across project teams, aiding in the adherence to project deadlines and the achievement of milestones through efficient coordination.
- Demonstrate a thorough understanding of project management tools and methodologies, employing these techniques to enhance project efficiency and organization.
- Utilize exceptional organizational and multitasking abilities to manage multiple project elements simultaneously, ensuring smooth operation and adherence to project timelines.
Required Qualifications:
- Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.
- Bachelor's degree is required.
- 3-6 years relevant experience.
- 8 years relevant experience may be substituted for education.
- Proficient in Microsoft's Office Suite of products (Excel, Word, PowerPoint, and Project).
- Strong organizational skills.
- Excellent written and verbal communication abilities.
Desired Skills:
- ITIL v3 and/or ITIL v4 Certification(s)
- In-depth knowledge of the ServiceNow ESM platform and its capabilities is highly desired.
- ServiceNow Certification(s) in any modality is highly desired.
- PMP, CAPM Certifications are a plus.
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