Restaurant Operations Manager

5 days ago


Lake Charles, Louisiana, United States Chicken Salad Chick Full time
Job Description

Job Summary:

As a Restaurant General Manager at Chicken Salad Chick, you will be responsible for leading and developing a team to deliver an exceptional customer experience. You will oversee the day-to-day operations of the restaurant, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:

  • Direct, coordinate, and implement the planning, organizing, training, and leadership necessary to achieve identified objectives and goals for sales, cost controls, employee hiring/training/retention, guest service/satisfaction, product quality, and cleanliness/sanitation.
  • Ensure adherence and compliance to all standards of operating a CSC location.
  • Serve as a Brand Ambassador for Chicken Salad Chick, understanding and adhering to all policies, procedures, standards, specifications, guidelines, and training programs.
  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service.
  • Ensure that all products are consistently prepared and served according to CSC standards.
  • Achieve identified objectives for sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures.
  • Make employment and termination decisions.
  • Operationally fill in as needed to ensure guest service standards and efficient operations.
  • Continually strive to develop staff in all areas of managerial and professional development.
  • Prepare all required paperwork, forms, and reports in an organized and timely manner.
  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
  • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
  • Oversee and ensure that employee performance appraisals are completed on a timely basis.
  • Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to each and every guest.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
  • Understand and comply with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements for the restaurant, employees, and guests.
  • Develop, plan, and implement restaurant marketing, advertising, and promotional activities and campaigns, in accordance with the Brand Standards.
  • Always adhere to Brand Standards for uniform appearance and personal grooming.

Requirements:

  • Three years of proven restaurant General Manager experience.
  • Expertise in developing teams to deliver a superb experience for guests.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of restaurant operations, including food safety and sanitation, inventory management, and cash handling.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.


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