IT Support Specialist II
1 month ago
Mission Support and Test Services, LLC (MSTS) is seeking a highly skilled IT Support Specialist II to join our team. As a key member of our Information Technology department, you will be responsible for converting legacy analog phone systems to VoIP, deploying VoIP, analog, and conference phones, and monitoring service desk telephone tickets.
Key Responsibilities
- Design and implement VoIP and analog telephony solutions to meet the needs of our customers.
- Collaborate with cross-functional teams to ensure seamless integration of telephony and network services.
- Develop and maintain lifecycle management processes to track procurement, receipt, storage, movement, and disposal of physical and logical assets.
- Install, test, and certify 25-pair, network cabling, single and multimode optical fiber, and associated wiring.
- Provide exceptional customer service and support to our internal customers.
- Stay up-to-date with the latest technologies and trends in VoIP and analog telephony.
Requirements
- Associates degree in MIS, Computer Science, or equivalent, with at least one year of related experience.
- Experience with POTS lines, punch-down jacks, punch-down blocks, cross-connects, and 25-pair cable.
- Experience with VoIP phone installation, configuration, and troubleshooting.
- Knowledge of copper and fiber cable color codes.
- Knowledge of grounding and bonding copper infrastructure.
- Knowledge of horizontal and backbone cabling pathway systems.
MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. MSTS is a background screening, drug-free workplace.
Hourly pay range for this position is: $33.21.
Starting salary is determined based on the position market value, the individual candidate education and experience, and internal equity.
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