Customer Care Associate I

2 weeks ago

Hyannis, Massachusetts, United States V R Della Infotech Inc Full time
Job Overview

Company: V R Della Infotech Inc

Position: Customer Service Representative

Key Responsibilities:

  • Handle and resolve escalated customer inquiries, complaints, and issues related to billing and service functions.
  • Process customer invoices, adjustments, and payments using the designated billing software.
  • Manage general phone inquiries, transfer calls, and maintain accurate records.
  • Coordinate instructions for field technicians and arrange necessary service calls.
  • Schedule service appointments and maintain work calendars for service personnel.

Qualifications:

  • High School Diploma or equivalent is mandatory.

Experience Required:

  • 1-2 years of experience in a customer service role within an office environment.

Essential Skills:

  • Exceptional telephone communication skills.
  • Strong interpersonal abilities.
  • Proficient in computer applications, particularly Microsoft Word and Excel.
  • Effective verbal and written communication skills.
  • Strong problem-solving capabilities.
  • Valid driver's license is required.
  • Able to manage multiple tasks and prioritize effectively.
  • Capable of working under pressure while meeting deadlines.

Core Responsibilities:

  • Adhere to the company's safety policies and procedures.
  • Ensure all incoming calls are answered in accordance with company standards.
  • Address all customer inquiries and complaints promptly.
  • Schedule and relay service orders to technicians.
  • Verify the completion of all service orders.
  • Process customer payments, prepare daily financial reports, and maintain cash records.
  • Open and sort incoming correspondence.
  • Maintain accurate customer files.
  • Manage the collections process in line with business protocols.
  • Calculate and process customer billing adjustments.
  • Comply with all company policies, procedures, and standard operating practices.
  • Perform additional clerical tasks as required.
  • Other duties as assigned within the scope of the position.

Physical and Mental Requirements:

  • Ability to sit for extended periods while using a computer.
  • Must possess clear vision, hearing, and verbal communication skills.
  • Ability to read, write, and perform basic mathematical calculations.
  • Bi-lingual skills are a significant advantage but not mandatory.

Work Schedule:

Full-time position, typically Monday through Friday, with standard working hours and occasional weekend duties as necessary.

  • Customer Care Associate

    1 week ago

    Hyannis, Massachusetts, United States Russell Tobin & Associates Full time

    What qualities are we seeking in our Customer Service Representative?Russell Tobin & Associates is in search of a Customer Service Representative to join our team.Employment Type: Contract/OnsiteLocation: Hyannis, MACompensation: $18 - $20/hr, based on experienceKey Responsibilities:Handle and resolve escalated customer inquiries, complaints, and issues...

  • Program Support Specialist

    2 days ago

    Hyannis, Massachusetts, United States Community Action Committee of CC&I Full time

    Job Summary:The Community Action Committee of CC&I is seeking a highly skilled and detail-oriented Program Support Specialist to join our Client Self-Sufficiency Department. As a key member of our team, you will provide exceptional support to our clients by assisting with case management, clerical tasks, and receptionist duties.Key Responsibilities:Assist...

  • Maintenance Technician I

    3 days ago

    Hyannis, Massachusetts, United States Veolia Environnement SA Full time

    About Veolia North AmericaWe are a leading provider of water, waste, and energy management services in North America. Our comprehensive services include water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery.Our team of experts works closely with commercial, industrial, healthcare,...

  • Client Service Associate I

    2 weeks ago

    Hyannis, Massachusetts, United States V R Della Infotech Inc Full time

    Job OverviewCompany: V R Della Infotech IncPosition: Customer Service RepresentativeKey Responsibilities:Handle and resolve escalated customer inquiries, complaints, and issues related to billing and service functions.Process customer invoices, adjustments, and payments using the designated billing software.Manage general phone inquiries, direct calls, and...

  • Primary Care Nurse

    3 days ago

    Hyannis, Massachusetts, United States Supplemental Health Care Full time

    Job SummaryWe are seeking a skilled Primary Care Nurse to join our team at Supplemental Health Care. As a Traveling Healthcare Professional, you will have the opportunity to work in a variety of settings and locations, providing high-quality patient care and advancing your career.Job ResponsibilitiesProvide direct patient care in an outpatient clinic...

  • Retail Customer Service Team Lead

    4 days ago

    Hyannis, Massachusetts, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Customer Service Supervisor to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an exceptional customer experience, leading a team of associates, and ensuring the smooth operation of our store.Key ResponsibilitiesCustomer Experience:...

  • Travel Nurse Level I RN Position

    3 days ago

    Hyannis, Massachusetts, United States Planet Healthcare Full time

    Job SummaryPlanet Healthcare is seeking a skilled Travel Nurse RN ED - Emergency Department Level I to join our team for a travel nursing assignment in Hyannis, Massachusetts.Job DetailsSpecialty: Emergency DepartmentDiscipline: Registered Nurse (RN)Duration: 12 weeksShift: 12 hours, nightsEmployment Type: TravelAbout the JobAs a Travel Nurse RN ED -...

  • Client Relations Associate

    2 weeks ago

    Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time

    POSITION SUMMARY: The Client Relations Associate will deliver exceptional customer support for the Bank's clientele by addressing inquiries and facilitating issue resolution through digital communication channels, including online chat and email. This role is essential in fostering and sustaining electronic banking relationships while promoting digital...

  • Sales Associate

    3 days ago

    Hyannis, Massachusetts, United States SilverLinx Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at SilverLinx. As a Sales Associate - Bakery, you will be responsible for providing exceptional customer service and creating a welcoming environment for our customers.Key Responsibilities:Provide excellent customer service and ensure a positive shopping...

  • Customer Engagement Specialist

    1 week ago

    Hyannis, Massachusetts, United States Russell Tobin & Associates Full time

    What qualities are we seeking in our Customer Service Representative?Russell Tobin & Associates is currently in search of a Customer Service Representative to join our team.Employment Type: Contract/OnsiteCompensation: $18 - $20/hr, based on experienceKey Responsibilities:Handle, investigate, and resolve escalated customer inquiries, complaints, and issues...

  • Sales Associate

    3 days ago

    Hyannis, Massachusetts, United States Eclipse Innovations Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Eclipse Innovations. As a Sales Associate - Dairy Products, you will be responsible for delivering exceptional customer service and driving sales growth in our dairy products department.Key ResponsibilitiesEnsure excellent product presentation, freshness,...

  • Customer Service Representative

    4 days ago

    Hyannis, Massachusetts, United States Citizens Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals.Key ResponsibilitiesGreet and Assist Customers: Provide...

  • Retail Sales Associate

    4 days ago

    Hyannis, Massachusetts, United States CVS Health Full time

    Job SummaryThe Retail Sales Associate position at CVS Health is a seasonal, part-time opportunity to support increased summer business and tourism. As a Retail Sales Associate, you will play a vital role in delivering exceptional customer service and contributing to the success of our retail stores.Key ResponsibilitiesProvide differentiated customer service...

  • Retail Sales Associate

    2 days ago

    Hyannis, Massachusetts, United States L Oreal USA Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service, building strong relationships with our clients, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide outstanding...

  • Client Relations Associate

    2 weeks ago

    Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time

    Position OverviewThe Client Relations Associate plays a crucial role in delivering exceptional support to clients by addressing inquiries and facilitating the resolution of concerns. This position is essential in fostering and nurturing electronic banking connections.Key ResponsibilitiesProvide outstanding assistance to clients by responding to their...

  • Sales Floor Associate

    2 weeks ago

    Hyannis, Massachusetts, United States Morgan Memorial Goodwill Industries Full time

    Position Overview:The Sales Floor Associate is a vital part of our retail operations, serving as the primary point of contact for customers and donors. This role involves engaging with the community in a friendly and professional manner.Key Responsibilities:- Operate cash registers efficiently.- Ensure merchandise is displayed properly and rotated...

  • Caregiver Assistant

    4 days ago

    Hyannis, Massachusetts, United States Associated Home Care Full time

    Job DescriptionAssociated Home Care is seeking a compassionate and dedicated Caregiver to provide exceptional in-home care to our clients.Key Responsibilities:Assist clients with daily living activities, including errands, light housekeeping, meal preparation, and transportation.Provide personal care services, such as bathing, dressing, and mobility...

  • Caregiver - All Levels

    6 days ago

    Hyannis, Massachusetts, United States Associated Home Care Full time

    About the RoleWe are seeking a dedicated and compassionate Caregiver to join our team at Associated Home Care. As a Caregiver, you will provide one-on-one assistance to clients in the comfort of their own homes, delivering exceptional in-home and companion experiences that fulfill their personalized care plans.ResponsibilitiesAssist clients with daily tasks,...

  • Retail Sales Associate

    4 days ago

    Hyannis, Massachusetts, United States PeopleReady Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Store Clerk to join our team at PeopleReady. As a Store Clerk, you will be responsible for maintaining a clean and organized store environment, assisting customers with their needs, and performing various tasks to ensure the smooth operation of the store.Key ResponsibilitiesInventory...

  • Travel Nurse RN Labor and Delivery Opportunity

    2 days ago

    Hyannis, Massachusetts, United States Supplemental Health Care Full time

    **Job Summary**Supplemental Health Care is seeking a skilled Labor and Delivery Registered Nurse for a travel nursing assignment in Massachusetts.**Job Details****Specialty:** Labor and Delivery**Discipline:** Registered Nurse (RN)**Shift:** 12 hours, nights**Duration:** 13 weeks**Hours per week:** 36 hours**Job Description:**Supplemental Health Care is...