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Client Support Specialist

2 months ago

Houston, Texas, United States Pccarx Full time

Customer Service Representative

Job Category: Customer Service & Sales

Position Overview

As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and loyalty. Your responsibilities will include:

  • Handling customer inquiries through various channels including phone, chat, and email for clients in the USA and Canada.
  • Assessing customer service requirements and delivering effective solutions.
  • Investigating and resolving customer complaints efficiently.
  • Processing orders, communicating product availability, and monitoring shipment status.
  • Promoting our range of products, services, and events to enhance customer engagement.
  • Achieving and surpassing targets through upselling and providing quotes.
  • Supporting Sales and Marketing Teams in their initiatives.
  • Utilizing CRM systems to document customer interactions.
  • Maintaining a thorough understanding of the pharmacy sector.
  • Managing returns and issuing credits as necessary.
  • Guiding members through the Members Only Site.
  • Submitting sourcing requests for items that are not readily available.
  • Assisting with customer onboarding processes.
  • Contributing to special projects as required.

Candidate Profile

  • High School Diploma or equivalent qualification.
  • A minimum of 1 year experience in Customer Service.
  • Familiarity with sales techniques and CRM software.
  • A collaborative team player with strong problem-solving abilities.
  • Exceptional communication skills, both written and verbal.
  • Detail-oriented with a flexible approach to work.
  • Basic computer skills; experience in call centers and proficiency in Excel is advantageous.

About PCCA

PCCA is dedicated to empowering pharmacists to create personalized medication solutions that positively affect patient outcomes. We offer a wide array of products, educational resources, and support to pharmacy members globally. For more information, please visit our website.

Key Skills

  • Written Communication: Advanced
  • Customer Service: Intermediate
  • Verbal Communication: Advanced
  • Team Collaboration: Advanced
  • Customer Support: Intermediate
  • Decision-Making: Intermediate
  • Empathy: Advanced
  • Active Listening: Intermediate
  • Commitment: Strong dedication to tasks
  • Impact Orientation: Motivated to contribute to success