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Service Scheduling Specialist
3 months ago
Position: Plumbing Service Coordinator / Dispatcher
Are you committed to excellence and punctuality? Do you aspire to collaborate with top-tier professionals in the plumbing sector? If you are an individual who seeks a fulfilling career and aims for genuine customer satisfaction, you might be an ideal fit for our team at Benjamin Franklin Plumbing.
What We Offer: Comprehensive Medical Coverage, Paid Holidays, Paid Time Off, 401K Plan
Employment Type: Full-Time with Flexible Scheduling
Why Consider This Role?
We are looking for trustworthy, dedicated individuals who are eager to grow, possess exceptional communication skills, can manage details with precision, and can make decisive actions in dynamic situations. If you are a hardworking individual with a strong work ethic, you will thrive in our environment.
We prefer candidates who are reliable and consistent, avoiding those who frequently change jobs or lack commitment.
Key Responsibilities:
- Develop daily schedules and coordinate service calls efficiently, utilizing knowledge of customer availability and peak service times.
- Achieve daily revenue targets by prioritizing urgent and profitable service requests.
- Utilize geographical knowledge to ensure adequate coverage and optimize service vehicle operations.
- Monitor the whereabouts of service technicians.
- Ensure compliance with applicable regulations.
- Manage the dispatch board and maintain backup systems as required.
- Participate in training to enhance sales and ensure accurate dispatching of incoming requests.
- Document results of service calls and report performance metrics to management.
- Facilitate communication across various departments.
- Maintain a professional office environment and manage customer relations effectively.
- Provide updates to customers regarding service status.
- Address operational and service issues that require immediate resolution.
- Oversee equipment and parts ordering and tracking.
- Conduct follow-ups with customers regarding ongoing or proposed jobs.
- Perform clerical tasks such as typing, photocopying, and filing, while supporting team members.
- Demonstrate the ability to work independently, exercise discretion, and make sound decisions.
- Maintain professionalism in high-pressure situations.
- Adapt to a flexible work schedule, including evenings and weekends.
Qualifications:
Applicants should possess reliable transportation, a stable employment history, and a strong desire to excel. A pre-employment background check and drug screening are required. Experience in dispatching or the plumbing industry is advantageous, as is sales experience. A High School Diploma is required, while a college degree is preferred.
