Scheduling Coordinator
4 weeks ago
We are seeking a highly skilled Scheduling Coordinator to join our team at Kind Senior Care. As a key member of our operations team, you will be responsible for creating and assigning schedules to our Care Team, ensuring seamless client care and excellent customer service.
Key Responsibilities- Utilize our scheduling software to create and assign schedules to our Care Team, ensuring accurate and timely information is provided to clients, caregivers, and office staff.
- Communicate effectively with clients, caregivers, and colleagues via email and phone to ensure exceptional customer service and resolve scheduling issues in a timely manner.
- Address and resolve scheduling conflicts, such as call-offs or new client shifts, by assigning caregivers to provide a good social match and long-term solution to client needs.
- Perform other administrative tasks as assigned to support the general operations of the business, including internal record keeping, introducing caregivers for shifts, and hiring/onboarding support.
- At least 1 year of scheduling experience.
- Experience working with a scheduling software system (WellSky/ClearCare a plus).
- A personal or professional history that demonstrates a passion for supporting older adults.
- Working knowledge of Microsoft Office.
- Ability to work full-time in a professional office setting (8 am to 4:30 pm).
- High school diploma.
- Ability to lift, push or pull up to 25 pounds.
- Valid Driver's License and access to a reliable insured vehicle.
- Paid Time Off.
- Paid Sick Leave.
- 401k retirement program.
- Ongoing training.
- Team-oriented work environment.
- Promotion from within.
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