Scheduling Coordinator

3 hours ago


North Andover, Massachusetts, United States Kind Senior Care Full time
Job Opportunity

We are seeking a highly skilled Scheduling Coordinator to join our team at Kind Senior Care. As a key member of our operations team, you will be responsible for creating and assigning schedules to our Care Team, ensuring seamless client care and excellent customer service.

Key Responsibilities
  • Utilize our scheduling software to create and assign schedules to our Care Team, ensuring accurate and timely information is provided to clients, caregivers, and office staff.
  • Communicate effectively with clients, caregivers, and colleagues via email and phone to ensure exceptional customer service and resolve scheduling issues in a timely manner.
  • Address and resolve scheduling conflicts, such as call-offs or new client shifts, by assigning caregivers to provide a good social match and long-term solution to client needs.
  • Perform other administrative tasks as assigned to support the general operations of the business, including internal record keeping, introducing caregivers for shifts, and hiring/onboarding support.
Requirements and Desired Experience
  • At least 1 year of scheduling experience.
  • Experience working with a scheduling software system (WellSky/ClearCare a plus).
  • A personal or professional history that demonstrates a passion for supporting older adults.
  • Working knowledge of Microsoft Office.
  • Ability to work full-time in a professional office setting (8 am to 4:30 pm).
  • High school diploma.
  • Ability to lift, push or pull up to 25 pounds.
  • Valid Driver's License and access to a reliable insured vehicle.
Benefits
  • Paid Time Off.
  • Paid Sick Leave.
  • 401k retirement program.
  • Ongoing training.
  • Team-oriented work environment.
  • Promotion from within.


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