Fitness Center Representative

2 weeks ago


Jacksonville, Florida, United States Planet Fitness - PageJAX Group Full time
Job Overview

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Page/JAX Group. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Customer Service: Provide a superior level of customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
  • Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Fitness and Health: Passion for fitness and health, with a positive and upbeat attitude.
  • Reliability and Punctuality: Must be reliable and punctual, with a strong commitment to meeting deadlines.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to interact with members and colleagues in a positive and professional manner.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking and Lifting: Continual talking and occasional lifting up to 50 lbs.


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