Customer Service Representative
1 week ago
The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as excellent communication and problem-solving skills.
Key Responsibilities- Greet and Assist Members
- Provide a warm and welcoming experience to members, prospective members, and guests.
- Answer phones in a friendly manner and assist callers with various questions.
- Front Desk Operations
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Account Management
- Facilitate needed updates to member's accounts.
- Customer Service
- Respond to member questions and concerns in a timely and professional manner.
- Elevate issues to Assistant Manager or Manager as needed.
- Club Maintenance
- Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background
- Preferred experience in customer-facing roles.
- Basic Computer Proficiency
- Ability to navigate computer systems and software.
- Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50 lbs.
- High School Diploma/GED Equivalent
- Required for this role.
- Age Requirement
- Must be 18 years of age or older.
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