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Customer Service Representative

2 months ago

Burnsville, Minnesota, United States Mackin Book Company Full time
{"title": "Customer Service Specialist", "description": "About the Role

Mackin Educational Resources is seeking a highly skilled Customer Service Specialist to provide exceptional support to our educators. As a key member of our Educator Support Services team, you will be responsible for delivering top-notch service through various communication channels, including phone, live chat, and email.

Key Responsibilities
  • Provide accurate and timely information to customers regarding our products and services.
  • Assist customers with orders, returns, and other inquiries.
  • Collaborate with colleagues to implement improvements to our products and services based on customer feedback.
  • Foster strong relationships with customers to drive customer satisfaction and loyalty.
Requirements
  • Bachelor's degree and/or 4+ years of experience in customer service.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • Negotiable salary based on education and experience.
  • A comprehensive benefits package, including PTO, 401(k), health plan options, and more.
How to Apply

Click on the link below to submit your application, including your resume and cover letter. We look forward to hearing from you

", "lang_code": "en-US"}