Client Service Ambassador

3 days ago


Middletown, Delaware, United States Willow Grace Veterinary Hospital Full time
Job Summary

We are seeking a compassionate and dedicated Client Service Representative to join our team at Willow Grace Veterinary Hospital. As a key member of our front desk team, you will be responsible for providing exceptional patient care and customer service in a calm and welcoming environment.

Key Responsibilities
  • Client Greeting and Check-in: Provide a warm and friendly greeting to all incoming clients and patients, ensuring a positive first impression.
  • Appointment Scheduling: Schedule appointments and procedures in a timely manner, protecting the client/patient experience and maintaining a smooth hospital flow.
  • Phone and Email Management: Answer and filter phone calls, and manage email communications in a professional and efficient manner.
  • Reception Area Maintenance: Maintain a clean and inviting reception area, including the restroom, to ensure a comfortable environment for clients and patients.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be organized and efficient, and have a passion for providing exceptional customer service.



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