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Client Service Ambassador

2 months ago


Middletown, Delaware, United States Willow Grace Veterinary Hospital Full time
Job Overview

We are seeking a compassionate and dedicated Client Service Representative to join our team at Willow Grace Veterinary Hospital. As a key member of our front office staff, you will be the first point of contact for our clients and patients, providing a warm and welcoming experience.

Key Responsibilities
  • Client Communication: Provide exceptional customer service, responding to client inquiries and concerns in a timely and professional manner.
  • Scheduling and Coordination: Schedule appointments and procedures, ensuring seamless communication with clients and our veterinary team.
  • Administrative Support: Maintain accurate records, process payments, and perform other administrative tasks as needed.
  • Team Collaboration: Work closely with our veterinary team to ensure a smooth and efficient client experience.
Requirements
  • Excellent Communication Skills: Ability to effectively communicate with clients, staff, and veterinarians.
  • Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain a high level of organization.
  • Technical Skills: Proficiency in computer software and systems, including scheduling and practice management software.