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Retention Specialist

2 months ago

New York, New York, United States Center For Employment Opportunities Full time
About the Role

We are seeking a highly motivated and dedicated Retention Specialist to join our team at the Center for Employment Opportunities. As a key member of our staff, you will play a critical role in supporting our program participants in achieving their career goals and maintaining employment.

Key Responsibilities
  • Maintain frequent contact with program participants to provide ongoing support and guidance.
  • Research and connect participants to educational and vocational opportunities that align with their short- and long-term goals.
  • Provide participants with continued life skills education and relevant resources to enhance their employability.
  • Advocate for participant needs with relevant stakeholders, including parole officers and other constituencies.
  • Distribute retention incentives to participants to encourage continued employment.
  • Utilize motivational interviewing techniques to help guide participants towards goal achievement.
  • Maintain accurate client records in our case management system, updating progress notes after each meeting with participants.
Requirements
  • 1-2+ years of related experience in a role that involves customer relationship management, case management, or career development.
  • Strong customer service skills and a human-centered approach to communication.
  • Ability to anticipate problems, evaluate them, and determine and implement solutions.
  • Computer savvy, with demonstrated proficiency in word processing, internet research, and familiarity with case management software (Salesforce preferred).
What We Offer

We offer a comprehensive benefits package, including medical and dental coverage, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays, and more. We are a workplace that promotes continual learning and teamwork, offering regular training opportunities, lunch and learns, team outings, and holiday gatherings.

About Us

The Center for Employment Opportunities is a leading reentry employment organization that provides employment services to people recently released from incarceration. We are committed to being an anti-racist organization that is inclusive across all identities and experiences. We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we're passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.