Scheduling Coordinator

1 week ago


Southlake, Texas, United States Spine Team Texas Full time
Job Description

At Spine Team Texas, we are seeking a highly skilled Scheduling Coordinator to join our team. This role is responsible for providing exceptional customer service, scheduling appointments, and maintaining accurate records within our Centricity system.

Key Responsibilities:

  1. Answer and route incoming calls, schedule appointments, and document patient information.
  2. Provide accurate and timely information to authorized individuals, including outside physician offices.
  3. Maintain high-quality customer service and documentation standards.
  4. Utilize persuasive communication skills and a sense of urgency when dealing with incoming calls.
  5. Address objections and rejections with positive language and influence.

Requirements:

  1. High school graduate or equivalent.
  2. Excellent time management and organizational skills.
  3. Ability to plan and execute work projects.
  4. Proficient in communicating in the English language, both written and verbally.
  5. Excellent persuasion and objection management skills.
  6. Ability to diffuse difficult conversations over the phone and in person.
  7. Outstanding negotiation skills to resolve issues and address complaints.
  8. Bilingual preferred (Spanish or Vietnamese).
  9. Previous experience with phone-based sales and/or customer service preferred.

Physical Requirements:

Must be able to sit for long periods, work in a well-lit, air-conditioned office environment, and lift a minimum of 5 pounds.

Company Description:

Spine Team Texas was founded on a team concept approach, with a mission to offer an unparalleled patient experience. Our team of carefully selected pain management experts helps patients find relief from back and neck pain. Schedule your appointment today to discover how we can help you achieve your goals.



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