Client Operations Supervisor

4 days ago


Schenectady, New York, United States Verisma Full time
Job Title: Client Operations Supervisor

At Verisma, we are seeking a highly skilled Client Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient operation of assigned accounts.

Key Responsibilities:
  • Provide exceptional customer service to clients and Release of Information Specialists (ROIS)
  • Meet facility revenue goals on a consistent basis
  • Identify and recommend opportunities to increase productivity
  • Comply with all release of information related functions, as stipulated by service agreement
  • Prepare weekly dashboard and month-end Operational performance reports
  • Monitor productivity and quality to ensure high customer service satisfaction
  • Assist in training and evaluation of ROIS staff
  • Manage scheduling of onsite staff, including time off requests and payroll approval
  • Assist remote supervisors with coordination of work
  • Distribute workflow to site personnel
  • Maintain confidentiality and security of all information
  • Provide input into review and revision of site procedures
  • Perform quality reviews and site evaluations as required by clients
Requirements:
  • A High School Diploma or GED is required, some college preferred
  • RHIT Certification, preferred
  • A valid driver's license and a history of safe driving
  • Ability to communicate effectively with clients, staff members, and management
  • Experience with medical records or healthcare, beneficial
  • Knowledge of HIPAA privacy information standards, required
  • Medical terminology coursework, preferred
  • RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days, required
  • Ability to travel
What We Offer:
  • A competitive hourly rate between $19.00 and $22.00
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development


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