Client Operations Supervisor

1 week ago


Schenectady, New York, United States Verisma Full time
Job Title: Client Operations Supervisor

At Verisma, we are seeking a highly skilled and experienced Client Operations Supervisor to join our team. As a Client Operations Supervisor, you will be responsible for the efficient operation of assigned accounts, ensuring high customer service satisfaction, and meeting facility revenue goals on a consistent basis.

Key Responsibilities:
  • Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
  • Responsible for meeting facility revenue goals on a consistent basis
  • Identifies and recommends opportunities to increase productivity
  • Complies with all release of information related functions, as stipulated by service agreement
  • Prepares weekly dashboard and month-end Operational performance reports
  • Monitors productivity and quality to ensure high customer service satisfaction
  • Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote
  • Assists in selecting, interviewing, hiring and terminating of employees
  • Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary
  • Manages scheduling of onsite staff to include time off requests and payroll approval
  • Assists remote supervisors with the coordination of work
  • Distributes workflow to site personnel
  • Maintains confidentiality by keeping all information seen and heard in the facility secure
  • Provides input into the review and revision of site procedure
  • Performs quality reviews and site evaluations as required by clients
  • Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
  • Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
  • Reviews the requests to determine which encounters are being requested
  • Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
  • Captures the appropriate pages for the requested records, when appropriate
  • Re-assembles the charts (if paper) for re-filing
  • Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
  • Documents the release of information in the patient medical record or other means determined by the facility
  • Calculates billing and prepares invoices, as needed
  • Certifies medical records copies, when appropriate
  • Attends all mandatory meetings and/or training sessions
  • Ensures supplies are available at designated facility
  • Submits company-related travel expense reports and original receipts to manager in a timely fashion
  • Complies with and provides guidance on Company Policies, as identified in the Company Handbook
  • Performs other appropriate duties, as assigned, to meet the needs of the department and the company
Requirements:
  • A High School Diploma or GED is required, some college preferred
  • RHIT Certification, preferred
  • A valid driver's license and a history of safe driving
  • Ability to communicate effectively with clients, staff members and management
  • Experience with medical records or healthcare, beneficial
  • Knowledge of HIPAA privacy information standards, required
  • Medical terminology coursework, preferred
  • RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required
  • Ability to travel


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