Turbine Controls Field Service Engineer

4 weeks ago

Longmont, Colorado, United States GE Vernova Full time
Turbine Controls Field Service Engineer Job Description

The Turbine Controls Field Service Engineer will be part of the Regional Service Team responsible for delivering exceptional service to our customers across the USA and Canada.

This role involves managing all resources and logistics required to perform services and maintenance activities on customers' sites. The successful candidate will contribute to the maintenance, repair, and refurbishment of sold or existing products, including all types of maintenance services (preventive and remedial), managing maintenance facilities and field services engineering.

The Turbine Controls Field Service Engineer will be responsible for project-specific operations planning and execution or will focus on the execution of professional activities within a technical discipline. This role functions with some autonomy but is guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness, etc.).

Responsibilities
  • Support the execution of retrofit projects, including installation, power up, and commissioning of one or more of the following: Turbine control solutions (MarkVIe, MarkVI, MarkV), HMI upgrades, and TIL implementation.
  • Support warranty administration and troubleshooting issues. Address customer service requests and lead customer issue resolution during warranty and post-warranty periods.
  • Be responsible for pre-planning, site scheduling, field engineering, commissioning, control system startup, and project handover to customers.
  • Work closely with project managers, customers, and supplier representatives to ensure financial performance, quality project installation, timeliness, and customer satisfaction.
  • Respond to customer call-out services requests.
  • Timely completion of service time sheets, trip reports, invoicing packages, and other administrative requirements, including pre-mobilization and de-mobilization meetings and procedures.
  • Work closely with other functions to identify and register change order opportunities as well as review proposals for new opportunities, formulate and present GE solutions to customers.
  • Interface with GE Power Services, GE Industrial, and other GE Businesses.

Significant travel and overtime will be expected up to 50%.

Other duties as required.

Secondary duties may possibly include participation in FAT (factory acceptance test); participation in development of overall controls strategy for projects; design of hardware and software configuration packages according to project requirements; design of operator interface graphics and network topologies; release of system design to manufacturing.

Required Qualifications
  • Bachelor's Degree in Industrial automation or Electronic Engineering or related field from an accredited college or university or equivalent experience.
  • Must have experience in one or more of the following: Turbine control solutions (MarkVIe, MarkVI, MarkV), HMI upgrades, and TIL implementation.
  • Minimum 1-3 years of field engineering experience in power generation, industrial plant automation, DCS (distributed control system), PLC (programmable logic controller) and/or similar industry sectors.
  • Previous industrial field service experience.
  • Controls experience to equipment that functions as a prime mover.
  • Electronics and/or mechanical trouble shooting skills.
  • Computer skills, familiarity with MS Office, TCP/IP configuration.
  • Ability to learn other software tool applications to support HMI and application changes (Cimplicity, Intellution, Toolbox, GAP, etc.).
Eligibility Requirements
  • Travel 70%, as required.
  • Possess a valid driver's license and passport.
  • Must Reside in the US. US Remote position.
Desired Characteristics
  • Prior mechanical / maintenance experience preferred.
  • Ability to read and interpret mechanical and electrical drawings.
  • Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.
  • Ability to set and meet aggressive goals and targets.
  • Ability to troubleshoot control and instrumentation systems at all levels, from field devices to control system, and networking.
  • Must be able to generate immediate credibility with customers, suppliers, GE project management / engineering communities.
  • Ability to multi-task in a dynamic, geographically dispersed team environment is required.
  • Effective written and oral communication skills with excellent spoken and written English skills.
  • Customer-focused skills, demonstrated by experience in field services, customer services or project management, are essential.

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