Residential Trade Sales Support Representative
4 hours ago
Ferguson Enterprises, Inc. is seeking a motivated Sales Support Representative to join our team in Indianapolis, IN. As a Sales Support Representative, you will play a critical role in supporting our residential trade customer group, providing exceptional customer service, and driving sales growth.
Key Responsibilities- Support residential trade customers with sales-related inquiries, concerns, and questions.
- Assist with behind-the-scenes sales functions, including answering sales calls, addressing customer concerns, and recommending products and solutions.
- Provide hands-on assistance on an as-needed basis, including helping customers on the parts counter and providing backup support in the warehouse.
- Present job quotes and provide accurate pricing and inventory information to customers.
- Utilize customer relationship management (CRM) system and phone system effectively.
- Collaborate with Sales associates to provide outstanding customer service for both existing and prospective customers.
- May be responsible for providing backup driver duties and responsibilities.
- 0-3 years sales and/or customer service experience preferred.
- Plumbing and/or HVAC industry experience a plus.
- A desire to learn with a drive to succeed.
- Passion for collaboration and desire to assist customers across the team.
- Ability to build long-lasting relationships while balancing business and customer needs.
- Drive to act and respond quickly to customer needs and make decisions in a timely manner.
- General digital literacy including Microsoft Office.
- Strong written and verbal communication skills.
- Must be at least 18 years of age.
- Valid state-issued driver's license required.
Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, as well as HVAC/R, waterworks, and industrial products. With over 1,600 locations and 29,000 associates in North America, we provide expert advice and a range of products and services to help our customers improve their construction, renovation, and maintenance projects. We are committed to providing world-class customer service and are recognized for the value we place on our associates at every level of the organization.
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