Residential Trade Sales Support Representative

4 hours ago


Indianapolis, Indiana, United States Ferguson Enterprises, Inc. Full time
About the Role

Ferguson Enterprises, Inc. is seeking a motivated Sales Support Representative to join our team in Indianapolis, IN. As a Sales Support Representative, you will play a critical role in supporting our residential trade customer group, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Support residential trade customers with sales-related inquiries, concerns, and questions.
  • Assist with behind-the-scenes sales functions, including answering sales calls, addressing customer concerns, and recommending products and solutions.
  • Provide hands-on assistance on an as-needed basis, including helping customers on the parts counter and providing backup support in the warehouse.
  • Present job quotes and provide accurate pricing and inventory information to customers.
  • Utilize customer relationship management (CRM) system and phone system effectively.
  • Collaborate with Sales associates to provide outstanding customer service for both existing and prospective customers.
  • May be responsible for providing backup driver duties and responsibilities.
Requirements
  • 0-3 years sales and/or customer service experience preferred.
  • Plumbing and/or HVAC industry experience a plus.
  • A desire to learn with a drive to succeed.
  • Passion for collaboration and desire to assist customers across the team.
  • Ability to build long-lasting relationships while balancing business and customer needs.
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner.
  • General digital literacy including Microsoft Office.
  • Strong written and verbal communication skills.
  • Must be at least 18 years of age.
  • Valid state-issued driver's license required.
About Ferguson Enterprises, Inc.

Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, as well as HVAC/R, waterworks, and industrial products. With over 1,600 locations and 29,000 associates in North America, we provide expert advice and a range of products and services to help our customers improve their construction, renovation, and maintenance projects. We are committed to providing world-class customer service and are recognized for the value we place on our associates at every level of the organization.



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