Senior Operations Leader

2 weeks ago


San Antonio, Texas, United States DKKD Staffing Full time

POSITION: Senior Operations Leader

LOCATION: San Antonio, TX

WORK ARRANGEMENT: 100% onsite

SALARY RANGE: $80,000 - $85,000

SECTOR: Automotive Rental Services

POSITION SUMMARY:

As a Senior Operations Leader, you will play a pivotal role in assisting the General Manager with the comprehensive oversight and revenue enhancement of our rental facility. A strong sales acumen is essential as you will be instrumental in boosting the market presence of the location through exceptional customer service.

KEY RESPONSIBILITIES:

  • Conduct training for all staff members and ensure ongoing professional development.
  • Encourage and inspire team members to achieve their best.
  • Establish objectives to meet financial and service benchmarks for the location.
  • Optimize revenue while effectively managing and reducing expenses.
  • Oversee and assess pricing strategies and fleet availability.
  • Evaluate customer service performance of rental agents to uphold company standards.
  • Engage in all aspects of Human Resources management, in collaboration with the General/Operations Manager, including recruitment, employee relations, training, performance evaluations, scheduling, and payroll.
  • Develop action plans to enhance service quality.
  • Lead additional operational initiatives as required.

QUALIFICATIONS:

  • Prior experience in a managerial or supervisory role within the car rental industry is highly preferred.
  • Bachelor's degree.
  • A minimum of two years in a managerial or supervisory capacity.
  • Capability to establish departmental policies and procedures.
  • Proficiency in supervising other managers and supervisors.

COMPENSATION AND BENEFITS:

  • Employee discounts.
  • Referral bonuses.
  • Paid training and opportunities for career advancement.
  • Comprehensive benefits package including medical, vision, dental, and 401k.
  • Paid time off, vacation, and holidays.
  • A positive company culture with a supportive management team.

Please ensure to thoroughly review the job requirements. Your responses to the application questions will be essential for consideration.



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