Senior Operations Leader
2 weeks ago
POSITION: Senior Operations Leader
LOCATION: San Antonio, TX
WORK ARRANGEMENT: 100% onsite
SALARY RANGE: $80,000 - $85,000
SECTOR: Automotive Rental Services
POSITION SUMMARY:
As a Senior Operations Leader, you will play a pivotal role in assisting the General Manager with the comprehensive oversight and revenue enhancement of our rental facility. A strong sales acumen is essential as you will be instrumental in boosting the market presence of the location through exceptional customer service.
KEY RESPONSIBILITIES:
- Conduct training for all staff members and ensure ongoing professional development.
- Encourage and inspire team members to achieve their best.
- Establish objectives to meet financial and service benchmarks for the location.
- Optimize revenue while effectively managing and reducing expenses.
- Oversee and assess pricing strategies and fleet availability.
- Evaluate customer service performance of rental agents to uphold company standards.
- Engage in all aspects of Human Resources management, in collaboration with the General/Operations Manager, including recruitment, employee relations, training, performance evaluations, scheduling, and payroll.
- Develop action plans to enhance service quality.
- Lead additional operational initiatives as required.
QUALIFICATIONS:
- Prior experience in a managerial or supervisory role within the car rental industry is highly preferred.
- Bachelor's degree.
- A minimum of two years in a managerial or supervisory capacity.
- Capability to establish departmental policies and procedures.
- Proficiency in supervising other managers and supervisors.
COMPENSATION AND BENEFITS:
- Employee discounts.
- Referral bonuses.
- Paid training and opportunities for career advancement.
- Comprehensive benefits package including medical, vision, dental, and 401k.
- Paid time off, vacation, and holidays.
- A positive company culture with a supportive management team.
Please ensure to thoroughly review the job requirements. Your responses to the application questions will be essential for consideration.
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