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Customer Service Representative II
1 month ago
Location: Houston, TX (Hybrid)
Hours: Monday to Friday, 9:00am – 6:00pm (with flexibility as needed)
Job Summary:We are seeking a detail-oriented and customer-focused professional to join our team in Houston, TX. In this role, you will be responsible for processing customer orders, preparing correspondence, and addressing customer needs to ensure a seamless customer experience.
Key Responsibilities:- Process customer orders and prepare correspondence to ensure accurate and timely fulfillment.
- Respond to customer inquiries through various channels (inbound/outbound calls, email, and chat).
- Maintain a positive, empathetic, and professional attitude when interacting with customers.
- Resolve customer issues by investigating concerns, identifying solutions, and providing updates.
- Utilize a multi-line phone system and Customer Relationship Management (CRM) tools to manage customer interactions.
- Assist in calculating billing balances and answer questions related to customer accounts.
- Ensure data accuracy and maintain proper documentation in customer files.
- High school diploma or equivalent.
- 4-6 years of experience in a customer service or related field.
- Proficiency in typing (45 WPM minimum, without looking at the keyboard).
- Pass a basic computer literacy test with an 85% score.
- Pass a phone etiquette test with an 85% score.
- Strong literacy, reading comprehension, and math skills to handle billing inquiries.
- Ability to learn quickly and retain information.
- Experience with multi-line phone systems (e.g., Avaya or Cisco) for call transfers, conferences, and outbound calls.
- Familiarity with CRM systems (e.g., CC&B, NOVA, Medisoft).
- Hybrid work environment: work remotely four days a week, and one day in the Houston office (Wednesdays).
- Virtual interviews for your convenience.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
