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Incident Management Liaison
2 months ago
This is a professional Career Service position responsible for serving as the Incident Management Liaison. The selected candidate will perform a variety of activities related to receiving, reviewing, and entering Incident Reports into the Incident Management System (IMS), receiving Abuse, Neglect, & Exploitation (ANE) reports and findings from DCF investigations, communicating, and collaborating with the APD regional and state teams, as well as providers and Waiver Support Coordinators while upholding HIPPA requirements.
Key Responsibilities- Forwards critical incident reports to management staff and State Office based upon APD's Incident Reporting Operating Procedure.
- Reviews incident reports submitted by providers and enters into the Agency's Incident Management System (IMS). Follows up with providers as needed to obtain missing incident report information and ensures providers submit a follow up incident report within required timeframes as reflected in the Agency's Operating Procedure.
- Ensures that wellness visits are conducted within required timeframes for allegations of abuse, neglect or exploitation which occur in an APD licensed group home, Adult Day program or Supported Living arrangement.
- Ensures incident report is closed within required timeframes.
- Reviews monthly DCF data download of abuse, neglect and exploitation investigations and ensures all wellness visits have been conducted for allegations not previously reported.
- Ensures that verified findings of ANE are reflected as critical incidents in IMS and are reported per guidelines outlined in the Incident Reporting Operating Procedure.
- Reviews monthly data download involving ER/hospitalizations and ensures associated incident reports have been submitted.
- Participates in meetings, conference calls, training, workshops/workgroups, and other miscellaneous activities as needed including provider quarterly meetings and regional quarterly meetings with the QIO.
- Performs other duties as assigned.
- High school diploma or its equivalent.
- Experience using Microsoft Excel.
- Knowledge of Microsoft Office Suite Programs (e.g., Excel, Word, SharePoint, Teams).
- Ability to learn other Agency implemented software to include the Incident Management System (IMS).
- Ability to track and meet reporting deadlines.
- Ability to demonstrate attention to detail.