Night Auditor

2 months ago


Fort Lauderdale, Florida, United States Shaner Hotel Group Full time
Job Summary

The Night Auditor is a critical member of our hotel team, responsible for ensuring the smooth operation of our front desk during the night shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities
  • Guest Services: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Revenue Management: Balance revenue and expense transactions, ensuring accurate financial reporting and compliance with hotel policies.
  • Front Desk Operations: Perform all duties of the front desk staff during the night shift, including check-ins, check-outs, and room assignments.
  • Reporting and Analysis: Generate and distribute daily reports to management and other departments, providing insights into hotel performance and areas for improvement.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Minimum one year customer service experience; previous hotel experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work independently and as part of a team.
  • Computer Skills: Proficiency in hotel management systems and software.
  • Language: Bilingual English/Spanish a plus.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the US and internationally. We offer a range of services to investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.


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