Housekeeper - Holiday Inn, Midland
1 week ago
The Holiday Inn of Midland is a fast-paced, high-energy workplace that offers endless opportunities for advancement. As a Housekeeper, you will be responsible for ensuring the cleanliness and overall appearance of guest rooms, hallways, and public areas. You will work closely with the Executive or Assistant Executive Housekeeper to ensure that all standards set by Suburban Inns and IHG are being followed at all times.
Key Responsibilities:- Report to work in uniform presented professionally, neat, and clean
- Greet all guests in a friendly, positive manner and make personal connections to make them feel welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
- Stock housekeeping carts with supplies and amenities needed throughout the shift
- Clean rooms according to Suburban Inns and IHG standards, including scrubbing floor, shower, bathtub, sink, and toilet in bathroom, removing all used guest amenities, linens, and garbage, restocking amenities, making beds, dusting and cleaning room furniture, decorations, appliances, and structural surfaces, vacuuming entire bedroom and hallway outside the door to the room, and completing extra tasks assigned
- Call the kitchen to pick up any room service trays, set the trays in the hallway
- Return roll-aways and cribs with fresh linen to the appropriate storage rooms
- Bring all dirty laundry to the laundry rooms
- Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
- Inspect for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
- Report any special room issues to the Executive or Assistant Executive Housekeeper
- Report all missing or broken, and lost and found items to the Executive or Assistant Executive Housekeeper
- Communicate to Executive or Assistant Executive Housekeeper when rooms are cleaned
- Ensure that all standards set by Suburban Inns and IHG are being followed at all times
- Assist in keeping all storage rooms organized
- Ensure that all standards set by Suburban Inns and IHG are being followed at all times, while also maintaining a minimum of two rooms complete per hour
- Maintain a positive attitude throughout the shift, and keep Team Member morale high
- Exhibit regular and recurrent attendance records
- Other duties as requested by management
- Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
- Formal Education and Job-Related Experience: None
- License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)
- Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
- Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.
- Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times.
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Housekeeper - Holiday Inn, Midland
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Housekeeper - Holiday Inn, Midland
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