Lead Client Support Associate

4 weeks ago

Edwards, Colorado, United States CSMN Operations, LLC dba All Points North Full time
Job Title: Client Support Associate Lead

Job Summary:

The Client Support Associate Lead is responsible for overseeing the day-to-day operations of the client milieu and CSA team. This role collaborates extensively with clinicians, nursing staff, hospitality, case management, and other patient caregivers and staff to ensure delivery of quality care and coordination of services.

Key Responsibilities:

  • Lead CSA will Complete and distribute the daily census and coordinate ongoing improvement of the census and related projects
  • Lead CSA works with schedulers to complete weekly schedules approving PTO for the team and ensuring proper coverage as designated by compliance levels
  • Lead CSA oversees designated shifts, client rounds, client checks, and room checks
  • Audit documentation of all CSA staff on shift
  • The lead CSA will meet with new hires, set up training schedules, explain the training binder, and provide training to new CSAs on shift
  • Lead CSA will ensure staff on their shift meet professional competencies and provide additional training if needed
  • Produce timely and accurate information to communicate with other department heads regarding guest and departmental needs
  • The lead CSA will oversee the designation of the group attendance audit to ensure client participation throughout the day and assign clients for patient hour at the end of each day
  • Works closely with the case management team to ensure coordination of case management tasks, including admissions and discharge
  • Review and aggregate patient outcome and satisfaction data
  • Review & Ensure all EHR documentation is in KIPU and has been signed
  • Direct supervision of the CSA staff to ensure implementation of clinical policies and protocols during shift
  • Use computer software to admit and discharge patients, coordinate follow-up appointments, and refer patients to specialists as needed
  • Delegate tasks to create efficient systems and workflows within the clinic
  • Engages in ongoing tasks to develop policies and enhance processes and procedures, including ongoing performance improvement for clinical tasks
  • Collaborates extensively between departments to coordinate the completion of assigned performance improvement tasks
  • Works closely with leadership tasks on specialty projects as assigned
  • Ability to facilitate and document experiential groups

Requirements:

  • Able to work with all departments at All Points North
  • Extensive knowledge of KIPU EMR
  • Time-management skills
  • Capable of making good decisions
  • Ability to handle pressure well
  • Ability to deal with uncertainty

Education: High School Diploma / GED, Q map certified. Preferred, Bachelors in Social or Human Services, Humanities or Psychology. Alternatively, a blend of relevant work experience and education will be considered as an alternative to a degree.

Experience: 2+ years of experience working in clinical or hospitality settings with direct guest/client care, experience in clinical documentation systems

Special Skills & Knowledge: Candidates should have the following skills and attributes: must be able to work and communicate well with people; be adaptable and accept changes quickly and easily; be willing to address conflict appropriately. Knowledge of scheduling and ability to train individuals on applicable topics. Basic computer skills are required with Microsoft Office Suite and KIPU, web-based products knowledge a bonus. If not QMap Certified, must complete certification within first 45 days.

Physical Requirements: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Routine mobility to include standing, stooping, bending, lifting, walking and running.
  • Regularly required to sit and work at a phone/computer workstation
  • Able to stand for 8+ hours
  • Able to squat, bend, kneel, and lift 50 lbs

Materials & Equipment: Office equipment, computer, copy machine, iPad and company computer programs

Essential Requirements:

  • High moral and ethical values
  • Lead by example
  • Willingness to be open to learning and growing
  • Exceptional communication skills
  • Basic understanding of medical and clinical terminology
  • Excellent organizational skills in order to ensure all patient needs are being met
  • Ability to interact with a wide range of individuals each day
  • Must possess a valid driver's license, appropriate references
  • Appropriate interpersonal/personal boundaries
  • Maturity of judgment and behavior to the standard of example setting
  • Ability to remain flexible to accommodate changes in work schedule

All Points North is an equal opportunity employer. All employment decisions are made without regard to race, color, creed, gender, age, religion, national origin, veteran status, sexual orientation, sexual identity, sexual expression, or disability that does not prohibit performance of essential job functions.

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