Client Support Associate
1 month ago
We are seeking a Client Support Associate to join our team at All Points North. As a Client Support Associate, you will play a vital role in providing care coordination and clinical services to our guests. You will be responsible for maintaining a safe environment, facilitating interdepartmental communication, and working closely with clinical, medical, and hospitality teams to provide excellent service and promote safety and wellness.
Key Responsibilities:
- Maintain responsibility for the creation of a safe environment in a designated area of the milieu
- Create strong relationships and interactions to build a culture of safety and serve as a positive role model and mentor for clients
- Promote client adherence to the daily programming schedule and encourage client participation in all activities
- Verbally redirect clients to follow program expectations
- Enforce adherence to safety protocols and ensure compliance with program rules
- Intervenes in client crisis situations and works with treatment team to promote conflict resolution, de-escalation, and emotion regulation
- Uses positive reinforcement, non-judgmental attitude, listening skills, gentle redirection, and other tools to manage client behaviors in a positive and supportive way to create a safe environment
- Works with the treatment team to intervene with clients seeking to leave treatment early in order to support and redirect AMA situations
Requirements:
- High School diploma or GED; prefer Bachelor's Degree in Human Services field
- Prefer 1+ years experience in Behavioral Health setting
- Strong communication skills, aptitude with conflict resolution, and ability to de-escalate challenging situations
- Ability to learn, understand, and articulate mental health terminology
- Proficiency with technology and electronic mediums, including ability to learn site-specific specialized systems
Physical Requirements:
- Routine mobility to include standing, stooping, bending, lifting, walking and running
- Ability to lift up to 10 lbs
Essential Requirements:
- High level of reliability and flexibility
- Openness to learning and growth
- Appropriate interpersonal boundaries
- Ability to pass background, driving, urine drug screen and criminal records tests
- Must possess a valid driver's license, clean driving record, appropriate references, and transcript from accredited university if applicable
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