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Slot Guest Service Ambassador
2 months ago
Guest Service Ambassador (Embajador del servicio de atención al huésped)
Description:
Serves Guests in an efficient and courteous manner, greets Guests with a smile, and Team Member must have a very outgoing and positive demeanor and be passionate about Guest Service. Position entails hosting a designated slot section by providing Guest Service, maintaining the cleanliness of the section as well as ensuring all machines are operational and ready for play. Team Member is expected to cultivate new Guest relationships and to maintain existing Guest relationships by providing friendly and efficient service to all Guests. Provide service to Guests involving providing change, pay jackpots, redeem EZ-Pay tickets, and minor machine repair. Use Guest Locator as a tool to attend to Guests needs. Be knowledgeable of company and property promotions. Must have knowledge of the gaming floor, location of slot machines, restaurants, amenities, and restrooms. Promote Boarding Pass Rewards program and actively recruit new Boarding Pass members. Comply with all Slot Department policies.
Qualifications:
The minimum age requirement is 21 years old. Ability to communicate effectively with guests, team members and management. Able to perform headcount, check-in and check-out, and maintain accounting for a bank of slot machines and/or a cash advance for a bank of slot machines. Must be able to comply with signature checks including jackpot tickets, check-in/check-out sheet verification, transfer or purchase slip check, Title 31 paperwork, check-in/check-out slip paid check-out, key control check-in, portable scanner check-out, radio check-out and daily check-in sheet. Must be able to understand the requirements of Title 31, including but not limited to all unacceptable monetary transactions, registration requirements, and the New Wave system. Must be able to stand and walk throughout shift.
Descripción:
Sirve a los Huéspedes de una manera eficiente y cortés, saluda a los Huéspedes con una sonrisa y observa sus necesidades durante las comidas. El Servidor de Comidas debe realizar trabajo secundario y monitorear la limpieza de la estación asignada.
Calificaciones:
El requisito de edad mínima es de 21 años. Capacidad para comunicarse eficazmente con los huéspedes, los miembros del equipo y la gerencia. Capaz de realizar el recuento, el control de entradas y salidas y el mantenimiento de la contabilidad de un banco de máquinas tragamonedas y/o de un anticipo de caja de una bolsa de máquinas tragamonedas. Debe ser capaz de cumplir con los controles de firma, incluidos los boletos de premios mayores, la verificación de la hoja de entrada/salida, la verificación de la hoja de transferencia o compra, el papeleo del Título 31, el comprobante de entrada/salida pagado, el registro de control de llaves, el registro del escáner portátil, el registro de salida por radio y la hoja de entrada diaria. Debe ser capaz de comprender los requisitos del Título 31, incluidos, entre otros, todas las transacciones monetarias inaceptables, los requisitos de registro y el sistema New Wave. Debe poder permanecer de pie y caminar durante todo el turno.
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