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Patient Care Coordinator
2 months ago
We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at UnitedHealth Group. As a Patient Care Coordinator, you will play a critical role in delivering exceptional patient care and support in a fast-paced, customer-oriented clinical environment.
Key Responsibilities- Communicate directly with patients and/or families to complete the registration process, collecting patient demographics, health information, and verifying insurance eligibility/benefits.
- Utilize computer systems to enter, access, or verify patient data in real-time, ensuring accuracy and completeness of information.
- Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
- Collect patient co-pays as appropriate and conduct conversations with patients on their out-of-pocket financial obligations.
- Identify outstanding balances from patient's previous visits and attempt to collect any amount due.
- Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
- Respond to patient and caregivers' inquiries related to routine and sensitive topics, always in a compassionate and respectful manner.
- Generate, review, and analyze patient data reports and follow up on issues and inconsistencies as necessary.
- Maintain up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
At UnitedHealth Group, we offer a comprehensive benefits package, competitive base pay, and opportunities for career growth and development. Our team is dedicated to delivering exceptional patient care and support, and we are committed to creating a diverse and inclusive work environment.
Requirements- High School Diploma/GED (or higher)
- 1+ years of Customer Service experience in a hospital, office setting, customer service setting, or phone support
- Intermediate level of proficiency in typing skills
- Preferred Qualifications: Experience with Microsoft Office products, experience in a Hospital Patient Registration Department, Physician office, or any medical setting, working knowledge of medical terminology, understanding of insurance policies and procedures, experience in insurance reimbursement and financial verification, ability to perform basic mathematics for financial payments, and experience in requesting and processing financial payments.
