Patient Care Coordinator

2 weeks ago


Latrobe, Pennsylvania, United States UnitedHealth Group Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Key Responsibilities:
  • Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
  • Utilize computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
  • Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
  • Verify insurance coverage, benefits and create price estimates, reverifications as needed
  • Collect patient co-pays as appropriate and conduct conversations with patients on their out-of-pocket financial obligations
  • Identify outstanding balances from patient's previous visits and attempt to collect any amount due
  • Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
  • Respond to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
  • Generate, review and analyze patient data reports and follow up on issues and inconsistencies as necessary
Why Choose UnitedHealth Group?
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements:
  • High School Diploma / GED (or higher)
  • 1+ years of Customer Service experience such as hospital, office setting, customer service setting, or phone support
  • Intermediate level of proficiency in typing skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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