Guest Services Representative
4 weeks ago
As a Guest Services Representative at the U.S. Space & Rocket Center, you will be responsible for providing exceptional customer service to guests of all ages. This includes processing admission accommodations, handling cash transactions, and ensuring a quality museum experience.
Responsibilities
Process admission accommodations for daily guests in an accurate and timely manner
Meet or exceed expectations for the accuracy and security of cash transactions
Fulfill membership orders promptly
Ensure the ticket desk is opened and closed following museum operating hours
Maintain a tidy work environment at the ticket desk
Respond to and resolve guests' questions and complaints promptly
Meet or exceed expectations for providing guests with a quality museum experience
Perform other duties as assigned
Concessions
Operate the Theater concession stand in an accurate and timely manner
Meet or exceed expectations for the accurate and timely completion of related tasks and assignments
Collect tickets promptly from guests entering the theater
Respond to and resolve guests' questions and complaints promptly
Maintain a clean, organized, and safe work environment
Museum Exhibits and Simulators
Meet or exceed Rocket Center professional and safety standards for the safe operation of all simulators
Perform safety checks and complete required checklists
Report any simulator problems or malfunctions to the Simulation Technical staff promptly
Meet or exceed expectations for providing guests and trainees with a quality simulator experience
Facilitate daily activities for groups of all ages
Continuously patrol the museum area to assist guests and answer questions
Maintain a clean, organized, and safe working environment
Requirements
High school or equivalent desired
Must be at least 16 years old
Some experience working with the public is strongly desired
Excellent verbal and written communication skills
Ability to stand for long periods and lift items weighing up to 50 pounds
Must be authorized to work in the United States
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