Guest Services Representative
2 weeks ago
Job Summary
We are seeking a highly organized and customer-focused Guest Services Representative to join our team at the USSRC. In this role, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable experience at our museum.
Responsibilities:
- Process admission accommodations for daily guests in an accurate and timely manner.
- Meet or exceed expectations for accuracy and security of cash transactions.
- Meet or exceed expectations for achieving daily, weekly, and monthly individual and team membership goals.
- Ensure the ticket desk is opened and closed in accordance with museum operating hours.
- Respond to and resolve guest questions and complaints promptly and professionally.
- Perform related tasks and assignments as assigned by the Museum Operations Manager.
- Provide guests with a quality museum experience, including exemplary operation of all museum simulators.
- Maintain a tidy work environment at the ticket desk.
Requirements:
- High School or G.E.D. desired.
- Must be at least 16 years old.
- Some experience working with the public strongly desired.
- Excellent verbal and written communication skills required.
- 3-6 months experience handling cash and operating a cash register in a guest service environment preferred.
Working Conditions:
This is a part-time position that requires day and evening shifts, including weekends. The ideal candidate will be able to work in a fast-paced environment and provide excellent customer service in a variety of situations.
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