Guest Services Representative

2 weeks ago


Huntsville, Alabama, United States Rocket Center Full time

Job Summary

We are seeking a highly organized and customer-focused Guest Services Representative to join our team at the USSRC. In this role, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable experience at our museum.

Responsibilities:

  • Process admission accommodations for daily guests in an accurate and timely manner.
  • Meet or exceed expectations for accuracy and security of cash transactions.
  • Meet or exceed expectations for achieving daily, weekly, and monthly individual and team membership goals.
  • Ensure the ticket desk is opened and closed in accordance with museum operating hours.
  • Respond to and resolve guest questions and complaints promptly and professionally.
  • Perform related tasks and assignments as assigned by the Museum Operations Manager.
  • Provide guests with a quality museum experience, including exemplary operation of all museum simulators.
  • Maintain a tidy work environment at the ticket desk.

Requirements:

  • High School or G.E.D. desired.
  • Must be at least 16 years old.
  • Some experience working with the public strongly desired.
  • Excellent verbal and written communication skills required.
  • 3-6 months experience handling cash and operating a cash register in a guest service environment preferred.

Working Conditions:

This is a part-time position that requires day and evening shifts, including weekends. The ideal candidate will be able to work in a fast-paced environment and provide excellent customer service in a variety of situations.



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