Healthcare Financial Counselor

2 weeks ago


Mansfield, Texas, United States First Source LLC Full time

Position Overview:

The Patient Financial Advocate plays a crucial role in assisting patients with their financial concerns regarding healthcare services. This position involves engaging with patients directly at medical facilities to provide guidance on eligibility for financial assistance programs.

Key Responsibilities:

  • Conduct thorough assessments of patients' financial situations to identify potential eligibility for state, county, and federal assistance programs.
  • Initiate the application process for financial aid directly at the bedside or in emergency situations.
  • Maintain clear communication with patients about the services offered and the progress of their applications.
  • Document all patient interactions and maintain accurate records in the designated tracking systems.
  • Collaborate with hospital staff to ensure a seamless experience for patients seeking financial assistance.
  • Perform outreach to patients who may benefit from financial support, including home visits when necessary.

Additional Duties:

  • Foster positive relationships with hospital personnel across various departments.
  • Report significant changes in patient referrals or trends to management promptly.
  • Ensure confidentiality and compliance with all relevant policies and procedures.
  • Participate in ongoing training and development to enhance skills and knowledge in financial advocacy.

Qualifications:

  • High School Diploma or equivalent is required.
  • Experience in medical billing, coding, or related fields is preferred.
  • Strong customer service skills and the ability to communicate effectively with diverse populations.
  • Basic computer proficiency is necessary.

Working Environment:

  • Ability to stand, walk, and sit for extended periods.
  • Flexibility to adapt to varying dress codes and policies at different healthcare facilities.

Benefits: Comprehensive benefits package including medical, vision, dental, 401K, and paid time off.

Firstsource Solutions USA, LLC is committed to equal opportunity employment and does not discriminate based on any protected class.



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