Customer Success Advocate

7 days ago


San Francisco, California, United States DRH Search Full time
Job Summary

We are seeking a highly skilled Customer Engineer to join our team in San Francisco. As a Customer Engineer, you will be responsible for providing expert support and building strong relationships with our rapidly growing customer base.

About the Role:

This role requires excellent communication skills, with a strong ability to collaborate with others (both teammates and external customers). You should be able to explain complex engineering/infrastructure concepts and tradeoffs to customers in a simple way.

Tech Requirements:
  • Docker
  • Kubernetes
  • AWS
  • GCP
  • Azure
Responsibilities:
  1. Act as the primary technical advisor to our rapidly growing customer base, providing expert support and building strong relationships.
    1. Guide customers through their self-hosted deployments across different clouds (AWS, GCP, Azure) and deployment methods (Docker Compose, Kubernetes, AWS ECS, Helm).
      1. Debug and patch tricky, deployment-specific issues with customers.
        1. Contribute features to systematically eliminate common issue points during deployment.
          1. Create a seamless onboarding experience by developing comprehensive documentation that enables open-source users to easily deploy our product in their own cloud environments.
            1. Work with customers to find the best use cases, maximizing our impact and value.
              1. Be the voice of the customer and bridge the gap between customers and product. Relay product insights and customer feedback to our founders/engineering team and help shape the direction of our product.
              Compensation:

The estimated salary for this position is $120,000 - $150,000 per year, depending on experience.



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