Customer Service Ambassador

4 weeks ago


Myrtle Beach, South Carolina, United States Lose Design Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Lose Design. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.

The Role

Lose Design is a multi-disciplinary design firm that creates SPACES FOR LIFE. We are looking for a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients.

Key Responsibilities

  • Manage customer enquiries and provide job progress updates to customers.
  • Work scheduling to meet customer requirements and in line with KPIs.
  • Build relationships with customers and provide excellent customer service.
  • Reply to incoming calls from customers and refer to customer scripts when working through difficult situations.
  • Follow and improve departmental processes and company service standards.
  • Ensure that all databases are kept up-to-date with progressing work and client details.
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
  • Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
  • Keep track of customer accounts and make updates with new account information as necessary.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.

Requirements

  • Excellent customer service skills and attitude.
  • Problem-solving skills.
  • Proficient with office equipment.
  • Attention to detail.
  • Excellent written and verbal skills.
  • Excellent interpersonal skills.

Benefits

  • Competitive Pay: $30.50 Hourly.
  • Career Development.
  • Holidays: 25 days + bank holidays.
  • Pension Scheme.
  • Paid Time Off (PTO).
  • 401(k) fixed contribution.
  • Life Insurance.

About Lose Design

We create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.


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