Power Equipment Sales Specialist

2 days ago

Knoxville, Tennessee, United States Rural King Supply Full time
About the Role

Rural King Supply is seeking a highly skilled Power Equipment Sales Specialist to join our team. As a Power Equipment Sales Specialist, you will be responsible for providing exceptional customer service and meeting sales forecasts in our Power Equipment departments.

Key Responsibilities
  • Provide outstanding customer service by helping potential customers find power equipment products that match their specific applications and needs.
  • Ensure that equipment displays and signage are set correctly and maintained to optimize sales.
  • Follow the Outdoor Merchandising Guide to its entirety, to ensure that all products are set and maintained to company standards.
  • Conduct power equipment demonstrations when necessary.
  • Assist customers throughout the retail financing process and ensure all requirements are met prior to the release of the tractor.
  • Manage the ordering of many types of Power Equipment for store stock as well as customer special orders.
  • Assist with receiving, moving, and displaying power equipment products.
  • Conduct pre-delivery-inspection (PDI) processes when receiving and selling any applicable equipment.
  • Coordinate the delivery of equipment products to customers as needed.
  • Maintain Salesforce system with current customer information throughout the whole life cycle of the equipment.
  • Maintain accurate tractor inventory in both the store inventory systems and the Salesforce system.
  • Coordinate service and repair of items with the RK mechanics, parts department, and mobile technicians.
  • Assist customers and store mechanics with repair documentation in the Salesforce system, including creating cases, creating parts requests, completing work orders, and finalizing the warranty claim process.
  • Ensure the safe use and proper maintenance of equipment & tools.
  • Cross train other associates within the store to assist power equipment customers.
  • Assist in maintaining the cleanliness of the outside of the store, as well as the entire shop work area.
  • Use general office equipment regularly, specifically the ability to frequently operate a keyboard to enter in information.
  • Participate in cross-training for flexibility in various departments and responsibilities.
  • Stay current on the latest developments.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural King Supply's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.
Qualifications
  • Possess exceptional customer service skills and a desire to help others.
  • Expert knowledge and operational experience with power equipment.
  • Results oriented with retail sales experience.
  • Excellent interpersonal skills, including the ability to build report, listen actively, and communicate effectively with a diverse range of individuals.
  • Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
  • Proven track record of successfully adapting to new environments, responsibilities, and activities.
  • Ability to work independently without supervision.
  • Strong background with using electronic equipment, including tablets, computers, and online applications.
  • Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
  • Strong communications (written, oral and interpersonal skills).
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit.
Physical Requirements
  • Ability to stand and/or walk for extended periods.
  • Repetitive wrist movements on keyboard.
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
  • Skill to effectively communicate verbally with others, both in-person and via electronic devices.
  • Ability to use a ladder, pallet jack, and/or forklift.
  • Close vision for computer-related activities.

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