Customer Service Engineer
4 weeks ago
IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with the highest level of service.
Job Summary:The Customer Service Engineer will be responsible for troubleshooting and resolving technical issues related to computer systems and equipment. This includes providing remote and on-site support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
Key Responsibilities:- Provide technical support to customers via phone, email, and remote desktop sessions
- Troubleshoot and resolve technical issues related to computer systems and equipment
- Perform routine system administration tasks and logging data in system admin logs
- Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests
- Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes
- Collaborate with other team members to resolve complex technical issues
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline
- 2+ years of relevant experience
- 8 years of additional relevant experience may be substituted for education
- Experience in conducting routine system administration tasks and logging data in system admin logs
- Knowledge of debugging protocols and processes
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment
- US Citizen or Green card holder
- Willing and able to get a Public Trust Suitability clearance
IT Concepts offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) plan, and education reimbursement for certifications, degrees, or professional development. We also offer a fun and dynamic work environment, with opportunities for growth and development.
We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application today.
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