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Field Service Specialist I

2 months ago

Sterling, Illinois, United States Astec Industries Full time

BUILT TO CONNECT
Astec is a global leader in the manufacturing of equipment for infrastructure development. Our diverse product line includes asphalt and concrete plants, aggregate crushers, industrial heaters, and more. At the core of our mission is the concept of connection, not only through our products but also through the relationships we cultivate with our clients.

Founded on a commitment to innovation and customer success, we utilize cutting-edge solutions and technologies to serve clients around the globe.

We are dedicated to designing and producing the most advanced products in the industry.

POSITION OVERVIEW


The technician is responsible for ensuring the correct installation and functioning of designated Astec products, which includes installation, commissioning, training, maintenance, troubleshooting, and repair.

Technicians collaborate with engineering teams to diagnose and resolve issues while also training customer personnel on maintenance and operational procedures to maximize efficiency and satisfaction.

Key Responsibilities

  • Execute installations under the guidance of senior technicians
  • Maintain a positive and professional demeanor with clients
  • Ensure proper startup and operation of all electrical, electronic/control systems, and mechanical components
  • Provide operator skills training for selected customer staff
  • Create detailed field service reports
  • Coordinate and communicate effectively with Astec sales, engineering, and manufacturing teams
  • Be available for emergency support to assist customers and staff at all times
To excel in this role, the following qualifications and skills are essential:

  • High school diploma or GED with relevant work experience
  • 2 years of experience in construction, manufacturing, or related fields
  • Preferred 2 years of experience in HMA, Concrete, or Combustion Industries
  • Familiarity with electrical and electronic circuits
  • Ability to interpret mechanical, electrical, and electronic blueprints
  • Willingness to travel extensively both domestically and internationally
  • Strong verbal and written communication skills
  • Excellent analytical abilities
  • Capability to manage conflicts and resolve issues constructively
  • Ability to foster positive working relationships with diverse personalities
  • Proficient written communication skills

Leadership Expectations:
None

Our Culture and Values

Employees embody the following values in their work:

  • Commitment to fulfilling customer needs
  • Integrity and honesty in all business dealings
  • Respect for all individuals
  • Encouragement of entrepreneurial spirit and innovation
  • Prioritization of safety, quality, and productivity as pathways to success
Travel Requirements: 100% regional and international travel

WORK ENVIRONMENT

Manufacturing Environment - Employees may encounter moving mechanical parts, machinery, tools, equipment, vibrations, fumes, airborne particles, motorized vehicles, welding, and machining operations, as well as varying weather conditions and potential electric shock hazards.

Occasional exposure to dirt, dust, toxic or caustic chemicals, and extreme temperatures may occur.

The noise level in the manufacturing area can be quite loud, consistent with an industrial assembly facility, and hearing protection may be necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EQUAL OPPORTUNITY EMPLOYER

Astec is committed to a policy of equal employment opportunity and does not discriminate based on race, creed, color, religion, gender, sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, veteran status, or any other characteristic protected by law or executive order.