Field Service Technician

2 days ago

Sterling, Illinois, United States Astec Industries Full time
Job Description

Astec Industries is seeking a highly skilled Field Service Technician to join our team. As a key member of our technical support team, you will be responsible for ensuring the proper installation and operation of our products, including installation, commissioning, startup, training, maintenance, troubleshooting, and repair.

Key Responsibilities:
  • Perform installation under the direction of more experienced employees.
  • Maintain positive and professional attitude with customers.
  • Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems.
  • Conducts operator skills training for selected customer employees including but not limited to start­ up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
  • Generates written field service reports for daily activities; submit reports as required.
  • Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
  • Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
  • Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.
Requirements:
  • High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
  • Minimum 0-2 years' experience in construction, manufacturing, or related fields
  • Prefer 0-2 years of experience in the HMA, Concrete, or Combustion Industries
  • Knowledge of electrical and electronic circuits
  • Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
  • Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment
  • Willingness and ability to travel extensively domestically and internationally at a moment's notice.
  • Excellent communication skills, both oral and written
  • Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems)
  • Strong analytical skills
  • Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
  • Capable to manage conflict and resolve issues most positively for all parties concerned.
  • Experience in working alone, or in a small group and being comfortable with independence on the job.
  • Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
  • Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.
Our Culture and Values:
  • Continuous devotion to meeting the needs of our customers
  • Honesty and integrity in all aspects of business
  • Respect for all individuals
  • Preserving entrepreneurial spirit and innovation
  • Safety, quality and productivity as means to ensure success

Astec Industries is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.

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